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Performance Manager has been successfully implemented and used in the Kingdom of Bahrain since 2010. It is used to manage over 30 municipal environmental services.
Performance Manager is a software solution for the management of waste, recycling & environmental services as well as real time contract monitoring. It includes a wide range of functional features including GIS integration, business process management, inspections, reporting, and Android and iOS apps with multi-lingual user interfaces for mobile working.
Performance Manager ensures the efficient delivery of waste management, city cleansing and other environmental services, and provides a detailed and holistic view of operational performance, contractual compliance and strategic needs of client authorities and service providers. At any time, inspectors, supervisors and managers can view current activity – recently logged, in progress, completed, outstanding – as well as historical activity.
Efficient management of waste, cleansing & environmental service contracts
Facilitates collaboration between client and contractor staff
Provides longer term strategic decision support
Enhanced protection and increased asset life through more effective management of assets (protecting public investment)
Provides transparency and accountability
Provides a detailed evidence base and full audit trails to facilitate dispute resolution, internal audit requirements, etc.
Improved customer service to the public and greater availability of information potentially including a public website with up-to-date information on selected activities
How the Ministry of Municipalities Affairs and Urban Planning of the Kingdom of Bahrain has successfully managed over 60,000 environmental service calls with the Performance Manager software system from Integrated Skills Ltd.Read full case study >