Commercial Waste

The solution functionality enables users to set-up clients with multiple sites, multiple bins, varying collection frequencies, varying seasonal services and location specific collection instructions.

Office teams can view a dashboard showing live vehicle activity plus crew reports and jobs/tasks coupled with two-way messaging capability ensuring drivers and depot teams are connected in real time and able to respond to incidents as they arise. Drivers benefit from in-cab navigation and service verification functionality reducing the need for revisits.

Optimised commercial waste routes can be created dynamically in minutes or pre-planned. Routes are planned to ensure safe working reducing turns across oncoming traffic, reducing reversing manoeuvrers and ensuring single side collection on busy roads. Optimised routes are also more CO2 efficient ensuring cleaner air for residents and less fuel used.

The sales functionality enables the sales team to focus on maximising the capacity of each truck and route. Managers can evaluate the profitability of routes via a range of management reports.

Seamless integration with third party systems via the API extends the power of the SmartSuite user through the creation of a ‘single source of truth’ for their commercial waste operation. All the data required to manage operations can be viewed, processed and updated in the SmartSuite Trade module including:

• Payment data – should the client be on the ‘stop list’?
• Weighbridge data – what data should we be reporting into the Waste Data Flow?
• CRM – was that bin missed this morning or has the driver reported a no access issue?
• Vehicle camera data – where was the RCV when the alleged wing mirror damage happened?
• Sensor data – dynamically react to bins that are nearly full
• Asset management – plan for bin deliveries to new customers collating asset data at the optimal point in the procurement/provision process
• Telematics data – show tracking, driving behaviour, tachograph and more in one solution

Empowering the call centre team to deal with enquires at the first point of contact ensures that commercial waste clients have a higher level of customer satisfaction.