SmartSuite

All services are managed from a single, map-based platform in the Cloud that enables teams to track day-to-day service activity in real time, make instant & effective operational decisions and view service history.  Apply live updates to service data for mobile operatives, and synchronise routing data. SmartSuite can be positioned as the ‘single source of truth’ for waste & recycling, street cleansing, winter maintenance & all related services.

The in-cab solution navigates drivers along optimised routes using GPS to create completion data and enables the users to report issues, including ad-hoc jobs for non-service specific tasks. Two way messaging allows immediate communication between operations management and the crews.

Tasks are created and assigned in Jobs Management or via a CRM and delivered to operatives in SmartSuite Mobile

• Flagged on the map, operatives will attend the site and undertake the work, confirming completion to the back-office
• Planned, cyclical and ad-hoc jobs can be managed together
• Management reports to monitor performance
• Tasks are assigned to crews based on skillset and proximity
• Tasks are time-bound with warnings when completion dates approach

SmartSuite is fully integrated with Route Optimisation solutions, including RouteSmart for ArcGIS for static routes and RaaS for dynamic routes.

Residents can view online collection calendars, members can view reports by ward and managers can access current & historical performance data. With APIs to CRM, telematics, weighbridge, finance, bin sensors and other systems, SmartSuite is the UK’s most advanced management solution for local authorities and their contractors.

Microsoft’s Power BI solution is a software collection used to transform data into clear visuals. Our SmartSuite Power BI Connector turns operational data into decision-making insight, removing the need for manual exports or duplicate work and enabling teams to analyse performance, identify trends, and create dashboards – fast.

The connector provides visual access to key SmartSuite data including reports, operators, vehicles, route events, job instances, and trade site events. Using Microsoft Power BI, this data can be displayed through simple reports or detailed dashboards, making information easier to understand and share across teams.

An example of client-use: one local authority uses the connector to improve information sharing. Driver reports are automatically sent to Power BI. This allows teams across the organisation to view operational data – without needing access to SmartSuite.

Data also links to the organisation’s CRM through RouteSmart Optimize account IDs. This gives Customer Service teams real-time visibility of customer information. As a result, authorities gain better insight, improved collaboration, and faster service responses.

Using the World leading RouteSmart route optimisation software in tandem with Ordnance Survey data and the client’s own sources, ISL can

• Model strategic scenarios including new and/or expanded food waste collection services as well as site selection for new depots, transfer stations & emptying locations
• Provide rapid deployment modelling options for last minute service roll outs

Food Waste Modelling

SmartSuite Trade Waste manages the end-to-end process of commercial waste collection enabling local authorities to increase revenues and maximise profits by streamlining daily activities. Manual processes are automated and unnecessary administration minimised allowing the entire team to concentrate on creating business value and delivering client satisfaction.

Inform and Educate with SmartSuite
Lower contamination with an education web page that is “address specific” while enabling residents & businesses to view their next collection.

With a SmartSuite calendar page residents can view all services for a particular address with next collection dates. By clicking on the service information residents can view instructions on which bin to use per waste/recycling item and what NOT to place in the bin.

Local shops, HWRCs and bring bank location can be listed with a link to Google maps that show the resident where to go for items not typically collected. Links to bulky waste, garden waste and other paid-for services can be included.

Councils can also include links to fact sheets, newsletters, blogs that inform the residents of current recycling rates, incentive programmes and changes to policy.

Eliminate printed materials and reduce inbound calls through an inform & educate web page tailored to resident and business addresses.

SmartSuite does some clever stuff – but cleverest of all, most of the time, drivers and crews don’t need to interact with it – SmartSuite visually displays your location, and your route. As the route is serviced, SmartSuite automatically reports your street completion and once complete, service points change colour, to display the outstanding work yet to be completed.

SmartSuite prompts the driver and crew with important service information, spoken out just when it is needed. “Assisted collections at number 22” or “Caution – there is a school on this street.”

Interact, only when required – SmartSuite Waste Management Sofware enables driver or crew where necessary, to quickly & easily send intuitive reports, such as ‘street – no access – cars’ saves time & effort as CRM staff can see immediately why bins have not

been serviced. Contaminated, or overweight bins can also quickly be reported. Reports can also be linked to web forms.

There are certain service types that are known to generate service complaints, such as missed assisted collections, or where properties are newly added to a round. In order to save a return collection, which is time-consuming and expensive, in SmartSuite, service points can be assigned an action – something to do at a location.

In this case, crews might be asked to confirm the service has been completed.  These actions are shown and spoken out.  Confirmation of actions is quick and intuitive and saves time, effort and expense in the long run.

Actions can be added permanently or time-limited (such as, the first 4 weeks).

Where Councils are looking to join-up services and avoid duplication, SmartSuite can be used to report issues which the waste & recycling crews are often best-placed to spot. Dumping, fly-tipping, or over-flowing litterbins (or anything else for that matter) can be reported by the SmartSuite user for the immediate attention of the back-office team.

SmartSuite’s automation can ensure this report is received by the appropriate team.

SmartSuite manages residential and commercial residual waste, recycling (co-mingled and kerbside sort), food waste (separate or podded vehicles), garden/organic waste (free or subscription services), bulky, clinical and all related collection activity. Through an easy-to-use, map-based interface users can create, process, edit & close jobs, assign & edit collections to optimised routes, view service history, weighbridge data and a host of other performance data and indicators. The notifications engine ensures waste data, jobs and/or new subscribers can be processed automatically.

Residents can sign up to new or paid for services, like garden waste. The office team can manage subscriptions, renewals, missed collections and ad hoc jobs using SmartSuite easily & efficiently with  every update recorded in an audit trail. An API with the finance and/or CRM systems mean that when payments are received tasks can be manually or automatically assigned. Business processes can be fully automated, semi-manual or manual dependent on client requirements.

SmartSuite has a dedicated module for commercial waste to manage all aspects of a local authority services. From quote through contract signage to waste transfer notes and annual renewal reminders the commercial waste module has everything you need to manage a cost-effective operation. The flexible workflow system that underpins SmartSuite enables clients to adapt the software to manage their own unique way of working, which is so important in the commercial waste business as operated by local authorities. Contract dates with differing service start and end dates are covered as are multiple bin collection frequencies based on the type of waste or recycling to be collected. The module works seamlessly with the mobile app used in domestic collections so if fully interchangeable between vehicles and crews.

SmartSuite Trade supports the authority’s trade waste service:

• Provides all trade waste administration – new customers, quotes, contracts, waste transfer notes
• Pro-forma invoicing
• Audit trail of customer interactions
• Annual Price setting & budget planning
• Viewing service capacity & allocation of new customer service days
• Enhanced in-cab functionality
• View all work during the day
• View contracted services provided to a customer
• Displays stop notices on contracts for drivers

As well as ensuring that operatives follow and tracks the progress of planned, optimised sweeping routes, SmartSuite Mobile in-cab app, also enables drivers to respond to messages to divert to other high priority tasks for them to complete. Routes can even be re-optimised on the fly and the nearest driver guided to it. Drivers can also report on what they see with jobs automatically allocated to teams, such as, clear a fly tip. Once complete, the driver can be guided back to the planned route and continue where they left off.

SmartSuite Waste Management Sofware can manage the complex bulky waste process from start to finish including inspections (if required), booking a slot by type including POPs (sofa, fridge, washing machine, etc) and allocating automatically the most appropriate crew, day, and time slot. APIs with payment systems ensure that collections only happen after payments are processed.

Crews follow optimised routes and arrive at their service start location on the correct side of the road and in the correct lane. Multiple-passes are directed and completed without overwriting previous data. Two-way communications ensure that drivers are able to report on any service issues and also receive updates from the depot including weather warnings.