Case Studies

Leading Waste Management Company Adopts RouteSmart for ArcGIS


Averda Waste Management Integrated Skills


  • Route Optimisation
  • Waste Management
  • GIS
  • Recycling

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Averda incorporates RouteSmart-for-ArcGIS into its route optimisation processes

Averda is the leading waste & recycling management company in the emerging World, operating in India, Africa and the Middle East.

Founded in 1964 and headquartered in Dubai, UAE, Averda increasingly focuses on sustainable solutions which extract value form waste, reducing the use of the planet’s limited natural resources and driving the circular economy. The company provides a range of service to over 60,000 clients large and small, including waste & recycling collections in many major cities.

In 2022, Averda procured RouteSmart-for-ArcGIS licences having previously used the software in 2010. According to Ahmad Rifai, Group GIS & Business Analytics Manager, “To assist the company in winning new contracts we were looking for a GIS based route optimisation solution, so we naturally turned to Integrated Skills Limited who provide RouteSmart in the Middle East. RouteSmart has a proven track record and is an invaluable tool in our route optimisation processes.” The software is, according to Ahmad, used in Averda to optimize resources, reduce our carbon footprint, estimate required resources for new tenders and streamline our services. Ahmad continues “We have used RouteSmart in our bids and service roll outs in cities and territories including Morocco, Congo, KSA and UAE”

Averda Waste Management Route Optimisation

Thanks to the flexibility of RouteSmart, Averda are able to use their own streets network which they create on the ESRI GIS platform for each of their contracts. The company chose to install the software locally on their own IT infrastructure though ISL can offer a hosted service for RouteSmart installations.

Alan Paget, CEO of Integrated Skills Limited (“ISL”), states “We have operated in the Middle East for over 30 years and this route optimisation software sale to Averda represents another successful chapter in our history in the region.” He continues “ISL has always had successful relationships with waste & recycling contractors in the UK, Europe and the Middle East and we expect this to continue long into the future”.

ISL has produced several GIS based software solutions to compliment RouteSmart for ArcGIS including a job/asset/contract management system called “Performance Manager”, an in-cab solution for service verification incorporating navigation along optimised routes named “Navigator” as well as a range of smartphone apps for field-based data collection. These solutions are currently, or have been previously, used across the Middle East including Oman, Bahrain, the UAE, Lebanon and Palestine.

More about Averda

Averda is the leading waste management and recycling company in the emerging world, operating in India, the Middle East and Africa. The company provides a wide range of waste and recycling services to over 60,000 clients – large and small – across the private and public sectors. These include the municipal authorities of major cities and household names in a wide range of sectors including oil & gas, automotive, retail and hospitality.

Founded in 1964 and headquartered in Dubai, Averda increasingly focuses on providing sustainable solutions which extract value from waste, reducing the use of the planet’s limited natural resources and driving the circular economy. The portfolio of services spans from collecting bins and cleaning city streets to sorting, composting, recycling and disposing of household waste as well as safely managing highly regulated hazardous waste streams including medical waste and dangerous chemicals. The company has recently increased its investments in sustainable waste treatment capabilities, with the goal of providing circular recovery options in all locations where we operate.

Averda currently employs over 15,000 people worldwide, helping to provide secure employment among the communities they serve. Protection of environmental and human health is their highest priority, and they operate in full compliance with international standards for quality control wherever it operates, currently: UAE, Saudi Arabia, Oman, Qatar, Morocco, South Africa, Congo and India. In all the locations where the company works, Averda seeks to support local people through education, CSR programmes and local employment.

About Integrated Skills Limited (“ISL”)

Integrated Skills Limited, operating internationally out of Leeds in the UK, is a specialist provider of GIS based software solutions including route planning and route optimisation software solutions, in-cab navigation and service verification software, addressing & geocoding solutions, contractor management systems, street works coordination software as well as environmental & waste consultancy services.

ISL is a partner of RouteSmart Technologies Inc.™  for high density, door-by-door and street-by-street route optimisation software as used by local authorities and their contractors for waste & recycling services, winter maintenance, street cleansing, gully emptying, grounds maintenance, social care transportation and similar services. Based on the World leading ArcGIS technology from ESRI, RouteSmart for ArcGIS is ideally suited to produce detailed optimised routes for high density service operations.

The “RouteSmart for ArcGIS” software is also used in the postal services, newspaper distribution and utilities (meter reading) sectors.

Other solutions from ISL include:

  • A Cloud based route optimisation solution for dynamic routing is also available via ISL entitled “RaaS” (Routing-as-a-Service).
  • “Navigator” is an in-vehicle solution that enables drivers to navigate along optimised routes and over customised travel networks. The solution provides visual and audible turn-by-turn directions as well as hazard warnings. The reporting functionality enables the drivers to reports issues along the route.
  • “Performance Manager” from ISL was wholly developed by the company providing an externally hosted software solution for the management of contractors in the environmental service sector.
  • “Trafficworx” manages the coordination of road works providing stakeholders with transparency on all planned and projected road works enabling them to propose, accept/reject and progress road works.
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