Hello, and Welcome to Our October Newsletter

This month we’ll be updating you on our experience at the Resource & Waste Management Expo, highlighting some of our most successful integrations and how they could work for you, and bringing some exciting new tech to your attention.

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Resource & Waste Management Expo 2025

We always enjoy the RWM Expo, and this year was no different.

Our Business Development Director, Stuart Henshaw and Jonathan Uttley, our Implementations Consultant (above) manned our stand and had some great conversations with industry peers, as well as existing and prospective clients.

Simon Erskine, one of our Senior Developers, caught up with Danielle Baci from RouteSmart Technologies, our route optimisation software supplier (below). It’s always a pleasure to meet with our tech partners in real life!

Some of the new tech on display was really inspiring and exciting to see too…

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Integrations

We’ve been shouting about the need for integrated solutions since our formation (hence the name), and we’re seeing outstanding results for our clients in this area.

Our latest integrations with other specialist software include:

• CRM Services – SmartSuite includes an Integrations API which connects to your CRM system (for example, Microsoft Dynamics), enabling your teams to view the ‘real-time’ service status for an address. We’ve now reduced double-handling further, and enabled CRM teams to make important service information changes within SmartSuite via our Integrations API.
• SmartSuite Power BI Connector – For Waste Managers, the routine service information gathered by SmartSuite forms powerful ‘service intelligence’ which can now be analysed – harnessing the power of Power BI via the SmartSuite Power BI Connector. Managers benefit from advanced reporting, allowing them to view trends and patterns.
• Fleetclear Vehicle Cameras – Integration work between Fleetclear and Integrated Skills means that clients with the Fleetclear Camera system can view footage within SmartSuite. Live cameras can be viewed within the SmartSuite platform, and short CCTV clips related to a specific service report (such as a non-presented bin) can be attached to the address service history, and viewed if the report is contested.
• Teltonika Telematics – SmartSuite is gaining traction in the street cleansing environment. By integrating with Teltonika, we give clients the ability to follow live routes and brushes/up/down data. Our partnership with nomix enviro also provides a live view of spray bar on/off. Clients can search for previous sweeping evidence too – we’re excited about the possibilities for the further integration of telematics in the future.

Read more about our integrations in our April 2025 blog:

Intelligent Integration of Vehicle-Based Technology: Creating Maximum Impact for Local Authorities

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Binsight has caught our eye!

While wandering around the RWM expo there is always something new to see, and one innovation that grabbed our attention was an intelligent helper/service bin solution to help authorities monitor resident’s participation in food waste collections.

The bin is wheeled along the footpath away from the vehicle, and each time the bin crew empty a food caddy into the bin, an ‘intelligent’ sensor automatically records the date/time/location stamp.

There are no codes or code-readers, and no bin-chipping required.

The Binsight system from Biffa, provides authorities with this GPS data, which can be analysed to show participation levels along each street. When linked with Power BI, it can be integrated with national statistics to identify trends and target interventions.

This tech is a free-standing project for Biffa – meaning you don’t need to be an existing customer to utilise the scheme.

For more information, email binsight@biffa.co.uk.

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Integrated Skills will be at the annual LARAC conference on the 8th & 9th October at the Hotel Metropole, Birmingham.

Stuart Henshaw & Andy Clewes will be presenting RouteSmart Online, and our SmartSuite (in-cab and back-office) solution. We’ll also be open to any waste composition analysis chat too.

Come and say hello 👋

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“ISL are knowledgeable, friendly and apply both common sense and logic to their projects which is invaluable.”

Si Pocock-Cluley, Head of Operations Value & Innovation, Ubico

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A life-time, partnership approach to working with clients has led to decades of success since our incorporation in 1993.

We have continually developed new and innovative software and services for clients since our inception, and will continue to create the tools our sector needs for many years to come.

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Helpful Links

• Digital Waste Tracking with Integrated Skills
• Identifying Contaminated Bins: Why Modern Tech Requires Smart Management
• Intelligent Integration Technology