Join us for the next webinar in our RouteSmart Masterclass series for RouteSmart Optimize!

Route editing is a crucial and frequent part of our routing exercises, within the new RO system this next webinar will explore the steps to follow when editing properties or bins onto new rounds.

We shall also take a close look at the solvers involved in generating and sequencing new rounds.

We would expect attendees to be trained in the use of RouteSmart.

Sign up below!

The post RouteSmart Masterclass: Route Editing appeared first on Integrated Skills.

When discussing route optimisation, many will immediately think about finding the shortest distance between two points. After all, travelling fewer miles must be more efficient, right?

In reality, route planning is far more complex than that - particularly for organisations managing field-based teams who operate across large geographical areas.

Many people will have heard of Fermat's Principle of Least Time in relation to how light travels. Rather than following the shortest possible path, light naturally follows the route that takes the least time. In some cases, this means travelling a longer distance if it results in a faster journey.

The same principle applies to route planning. For field-based teams, the shortest route is not always the fastest, the most productive, or the most cost-effective. This becomes especially important when planning low density routes.

What Is Low Density Routing?

Low density routing refers to routes where service locations are spread over a large geographic area. Examples include:

• Parcel & package delivery
• Utility meter reading
• Food delivery
• Environmental enforcement visits
• Property inspection services
• Healthcare and social care visits
• Asset maintenance and repairs

Unlike high density operations where stops may be located on every street, low density routes often involve significant travel between service locations. As a result, travel time can account for a substantial proportion of the working day, therefore changing how routes should be planned.

The Common Mistake: Optimising for Distance Alone

At first glance, minimising mileage seems logical. Fewer miles travelled should reduce fuel costs, vehicle wear and carbon emissions. However, focusing solely on distance can create unintended consequences.

The shortest path between two locations frequently relies on local roads with lower speed limits, more junctions, increased congestion and slower overall travel speeds. By contrast, a slightly longer route may utilise higher-speed roads, allowing teams to reach destinations more quickly.

For example, a route that covers 15 miles using rural roads may take 35 minutes to complete, while an alternative route covering 18 miles via a dual carriageway may take only 20 minutes. Although the second route is longer in distance, it is significantly more efficient from an operational perspective. When this effect is multiplied across hundreds or thousands of visits, the difference becomes substantial.

Why Travel Time Matters More Than Distance

For most field-based operations, labour is significantly more expensive than fuel. The largest operational cost is often the time spent by employees travelling between locations. A route that reduces overall travel time can deliver benefits including:

• More visits completed per day
• Reduced overtime costs
• Improved customer service
• Better resource utilisation
• Reduced operational stress
• Increased workforce productivity

This is why modern route optimisation solutions primarily focus on travel time rather than distance alone. The goal is not simply to minimise mileage but to maximise operational efficiency and reliability.

The Hidden Value of Strategic Travel Corridors

One area where time-based optimisation becomes particularly important is the "stem" portion of a route. This refers to the journey from a depot or operational base to the service area, and the return journey at the end of the day. These journeys are often the longest uninterrupted travel periods within a route.

When optimisation focuses on travel time, the routing engine naturally favours faster roads such as motorways, dual carriageways and key arterial routes. This enables teams to reach service areas more quickly and return to base sooner.

However, when optimisation focuses purely on distance, that incentive disappears. The result can be routes that avoid faster roads in favour of shorter but slower alternatives, increasing overall journey duration and reducing productive time on site.

The Impact of Traffic Conditions

Modern route optimisation is no longer based solely on road networks and speed limits. Advanced systems can incorporate historical traffic patterns and time-of-day travel speeds, creating a much more realistic view of how roads perform throughout the day.

A route that appears efficient at 6am may become highly congested by 8am, and a route through a town centre may look attractive in terms of mileage but become significantly slower during school run periods or peak commuting times.

By accounting for travel times rather than simple distances, routing systems can sequence stops more intelligently and avoid known congestion hotspots. This improves reliability and helps field teams maintain schedules throughout the day.

Safety Matters Too

While efficiency is often the primary objective of route optimisation, safety should never be overlooked. In low density routing environments, field teams can spend significant periods travelling on rural roads, high-speed routes, or in unfamiliar networks. Effective route optimisation helps reduce unnecessary driving time, minimise complex manoeuvres and avoid known congestion hotspots that can increase driver stress and fatigue.

Modern routing solutions can also support safer route construction by considering road classifications, turn restrictions, and travel conditions. By creating routes that are not only efficient but also practical and predictable, organisations can help improve driver wellbeing, reduce operational risk, and support safer journeys for field-based teams.

Better Routing Means Better Sequencing

The order in which stops are visited can have a major impact on route performance. Sophisticated optimisation systems consider a wide range of factors including:

• Road classifications
• Turn restrictions
• Traffic patterns
• Vehicle constraints
• Service priorities
• Operational rules

These factors are typically evaluated using travel time. When optimisation is switched to distance-only calculations, some of this refinement can be lost.

The result may be routes that technically travel fewer miles but include less desirable manoeuvres, inefficient stop sequencing or unnecessary turning movements. Over the course of a working day, these small inefficiencies accumulate.

Low Density Routing and Sustainability

There is sometimes an assumption that shortest-distance routing is always the most environmentally friendly option, but in practice, this is not necessarily true.

Vehicles travelling efficiently at consistent speeds often consume less fuel and generate lower emissions than vehicles repeatedly stopping, starting and navigating slower roads.

Reducing engine idle time, minimising congestion delays and improving route efficiency can all contribute to sustainability objectives. For organisations balancing environmental targets with operational performance, time-based optimisation frequently delivers the best overall outcome.

Supporting Field-Based Teams

Route optimisation is not simply about software calculations; it’s about understanding how field teams actually work. The most effective routing solutions consider:

• Driver experience
• Operational realities
• Service commitments
• Vehicle capabilities
• Local knowledge
• Productivity objectives

This is particularly important in low density environments where travel patterns are more varied, and operational challenges can differ significantly from urban settings.

By combining powerful optimisation technology with real-world operational expertise, organisations can make informed decisions about how services are delivered.

How Integrated Skills Can Help

If you are managing a field-based operation, effective route planning can deliver significant improvements in efficiency, productivity, safety, and service delivery.

We support organisations through a range of consultancy and technology services, including:

• Route optimisation and route redesign
• Introduction of Electric Vehicles into existing fleets (petrol, diesel vehicles, hybrid and fully electric)
• GIS analysis and mapping
• Drivetime and accessibility modelling
• Location analytics
• Service reviews and operational consultancy
• Dynamic and variable route planning
• Logistics network planning (and network merging)
• In-cab and back-office software solutions

Our team combines industry-leading technology with decades of operational expertise to help organisations make better decisions about how services are planned, delivered, and continuously improved.

Conclusion

In a nutshell: the shortest route is not always the best route. Field-based operations often achieve better outcomes when travel time becomes the primary measure of efficiency.

In a world where labour and fuel costs, environmental target pressures and customer expectations all continue to rise, finding the fastest route rather than the shortest one can make all the difference.

The post Low Density Routing for Field-Based Teams and Final Mile Delivery: Why the Shortest Route Is Not Always the Fastest appeared first on Integrated Skills.

Achieving Measurable Returns from Predictive Route Optimisation in UK Hooklift and Container Transport Operations

The UK's commercial waste and recycling sector continues to face increasing operational pressures. Rising labour costs, vehicle utilisation challenges, tightening service expectations, fuel price volatility and growing sustainability requirements are all placing greater emphasis on operational efficiency.

For businesses operating hooklift, skip and container transport fleets, these challenges can be particularly acute. Unlike scheduled municipal collection services, container movements are inherently dynamic. Customer requests change throughout the day, container availability fluctuates, traffic conditions vary and operational priorities often need to be adjusted at short notice.

In this environment, traditional planning methods can struggle to keep pace.

The Complexity of Container Transport Operations

Many waste management businesses still rely on a combination of dispatcher experience, local knowledge and manual route planning tools to manage daily operations. While these approaches can be effective, they can become increasingly difficult to scale as fleets grow and service demands become more complex.

Typical operational challenges include:

• Balancing vehicle utilisation across the fleet
• Reducing unproductive mileage
• Responding efficiently to same-day customer requests
• Managing container inventory effectively
• Minimising driver overtime
• Maintaining service levels during periods of peak demand

Even small inefficiencies, when repeated across multiple vehicles and hundreds of daily movements, can have a significant impact on operating margins.

Moving Beyond Reactive Planning

Modern route optimisation technology enables organisations to move from reactive dispatching towards a more predictive and data-driven approach.

Rather than simply determining the next available job for a vehicle, advanced optimisation algorithms can evaluate multiple operational variables simultaneously, including:

• Vehicle capacities and configurations
• Container inventory and availability
• Driver working time regulations
• Customer service commitments
• Traffic patterns and travel times
• Disposal and transfer facility locations
• Operational priorities and business rules

This allows planners to evaluate thousands of potential routing scenarios within seconds and identify the most efficient operational plan.

The Value of Predictive Routing

Predictive routing takes this process a step further by incorporating anticipated demand and operational patterns into planning decisions.

By analysing historical service data alongside current operational requirements, businesses can gain greater visibility into likely future workloads and resource demands.

The result is often:

• Improved vehicle productivity
• Better resource utilisation
• Reduced empty running
• Lower fuel consumption
• More consistent service delivery
• Increased planner productivity
• Greater operational resilience

Importantly, these improvements are achieved without compromising customer service.

Delivering Practical Business Benefits

For most waste management businesses, route optimisation is not simply a technology investment; it is an operational improvement initiative.

Successful implementations typically focus on measurable business outcomes such as:

• Increased collections or exchanges per vehicle per day
• Reduced fleet requirements
• Lower transport costs
• Improved customer responsiveness
• Better utilisation of drivers and assets
• Reduced environmental impact

These benefits can often be quantified, allowing organisations to establish a clear return on investment and track performance improvements over time.

A Strategic Tool for a Competitive Market

The UK's commercial waste and recycling market remains highly competitive. Organisations that can consistently deliver reliable service while controlling operational costs will be best positioned for long-term success.

Predictive route optimisation provides fleet operators with the ability to make more informed planning decisions, improve operational visibility and maximise the productivity of valuable assets.

For hooklift, skip and container transport operations, the opportunity is not simply to automate existing planning processes. It is to create a more efficient, responsive and scalable operation capable of meeting the demands of an increasingly challenging market.

The post Optimising Every Movement: A Smarter Approach to Container Transport appeared first on Integrated Skills.

When organisations invest in operational technology, the conversation often centres around features, integrations, and functionality. But as APIs, automation, and real-time data have become standard expectations across the industry, successful technology projects are no longer defined solely by what the software can do.

Instead, they are defined by the experience surrounding it - and we believe excellent customer experience is just as important as cutting edge technology.

Integrated Skills (an employee-owned company) takes looking after its customers extremely seriously. From implementation and onboarding through to day-to-day support, our focus is always on creating long-term partnerships that genuinely support operational teams.

This was a major theme throughout our recent webinar: “Minimal Touch, Maximum Impact”, particularly during discussions around Durham County Council’s experience with SmartSuite and the live demonstrations delivered by Jonathan Uttley, one of our Implementation Consultants.

Everyone Can Do APIs, But Who Delivers the Best Experience?

Modern APIs mean software platforms can now communicate with each other far more easily, with integrations taking days, not months. This shift has changed expectations across local authorities and operational services and has solidified user experience as the new differentiator.

The challenge is no longer simply connecting systems. The real challenge is ensuring the people who use the technology every day (drivers, crews, supervisors, and office teams) benefit from it. That means creating solutions that are intuitive, reliable, supportive, and backed by people who understand operational pressures.

Durham’s Experience: A Partnership Approach

A key highlight of the webinar was hearing about Durham County Council’s experience of using SmartSuite. It’s always great to hear of a positive experience of the software, but what stood out most was the importance of the relationship behind the technology.

Like many local authorities, Durham needed a solution that could simplify daily operations while supporting both frontline crews and back-office teams. Ease of use, visibility, and reliability were all critical.

The discussion highlighted how SmartSuite helped reduce manual processes and improve communication between operational teams. Drivers were able to access clearer information in-cab, while supervisors gained improved visibility of services in real time.

But the wider experience extended beyond the software. Throughout implementation and beyond, Durham received ongoing support from the Integrated Skills team, ensuring the rollout remained collaborative, responsive, and focused on operational realities. This partnership-led approach is central to how we work.

Demonstrating “Minimal Touch” in Practice

Jonathan’s live demonstrations during the webinar reinforced how SmartSuite has been designed around the principle of “minimal touch, maximum impact”. The demonstrations showcased how technology can support crews without becoming intrusive or distracting.

Features highlighted included:

• Voice-led prompts for assisted collections and service updates
• GPS-led navigation
• Real-time reporting
• Automated updates
• Simple, map-based interfaces
• Minimal screen interaction for safer operation

The focus throughout the design process was and is simplicity. Rather than adding more tasks for drivers and supervisors, SmartSuite quietly handles much of the operational complexity, creating a smoother experience for everyone involved.

For drivers, it means less distraction and easier access to information. For supervisors and office teams, it means less time spent chasing updates, managing paperwork, or manually compiling data. Instead, teams can focus on improving services and responding proactively.

Customer Experience Beyond the Go-Live Date

At Integrated Skills, implementation is viewed as the beginning of the relationship. Our clients receive ongoing support designed to help them continue creating value from their systems long after go-live.

This includes:

• Direct access to experienced Implementation Consultants
• In-person onboarding and training
• Responsive support through email and messaging platforms
• Access to our dedicated support desk
• Continued collaboration as operational needs evolve

This approach helps ensure issues are resolved quickly while also building trusted, long-term working relationships - and clients are never left navigating operational challenges alone.

In Summary

As technology continues to evolve, the real value now lies in creating technology experiences that feel natural, supportive, and easy to use. Ultimately, successful software should not create more work for operational teams, it should quietly remove it.

We love that we’re leading the charge in the mindset shift. Yes, the software is great – it supports safe, legal handling in-cab, reduces workloads and improves services - but what really sets us apart is our genuine desire to support our clients.

Enough from us – we’ll hand over to a couple of our clients who have been kind enough to share their experiences:

“We felt supported and heard from day one as we were able to speak to Jonathan directly throughout. We can drop him a message and be confident of a response within the working day, with all of our ideas taken on board and put into future plans.”

“They were flexible in accommodating a few delays on our end, went the extra mile by meeting with us in person to train teams and solve problems, and are just generally great to work with.”

The post Supporting our Customers with Next-Gen UX appeared first on Integrated Skills.

APIs have changed the game. What once took months of complex integration work can now often be completed in days. Software platforms can communicate with each other more easily than ever before - removing many of the traditional barriers that organisations once faced.

As integrations become simpler and more accessible, the focus is shifting. The question is no longer: Can your systems integrate? The question is now: Who delivers the best experience for the people actually using the technology?

This was the key theme behind our recent webinar, “SmartSuite – Minimal Touch, Maximum Impact”. Using real-world examples from local authority operations, we explored how modern in-cab and back-office technology should do more than simply connect systems. It should reduce effort, improve usability, and make day-to-day work easier for both frontline crews and office teams.

APIs Are No Longer the Differentiator

For years, system integration was seen as a major challenge in operational technology projects. Today, APIs allow software systems to “speak” to each other far more easily.

This means organisations can integrate platforms, share data, and automate workflows at a speed that would previously have seemed impossible. That shift has changed expectations.

Integrations are now expected as standard. The real differentiator is the quality of the user experience built around them. This is exactly where SmartSuite has been designed to stand apart.

As discussed throughout the webinar, SmartSuite is built around the principle of “minimal touch, maximum impact”. The software quietly handles the complexity in the background, allowing drivers, crews, supervisors, and back-office teams to focus on their work rather than wrestling with technology.

Making Life Easier for Drivers

Frontline crews need technology that supports them without becoming a distraction. SmartSuite has been designed with a simple, map-based interface that delivers the right information at the right time, without unnecessary interaction.

During the webinar we demonstrated many features, including:

• Spoken prompts for assisted collections and service updates
• GPS-led navigation
• Automatic street completion updates
• Simple reporting tools
• Minimal screen interaction for safer operation

This “minimal touch” approach reduces workload inside the cab and helps drivers stay focused on the road and their surroundings.

The result is technology that feels intuitive rather than intrusive which links closely with our recent blog, “Safe Use of In-Cab Technology: Designed for Safety, Built for Drivers” which explored how SmartSuite supports legalities and reduces distraction through voice prompts, automation, and simplified workflows.

As highlighted in that article, SmartSuite has been specifically designed to reduce the need for manual interaction through voice-led prompts, automated updates, clear layouts and simple response options. Together, these features help create a safer and more efficient working environment for crews on the ground.

Supporting Back-Office Teams

The webinar also explored the impact on operational and supervisory teams. Historically, back-office staff have spent a significant amount of time dealing with manual administration, fragmented information, and reactive problem solving.

Modern APIs and connected systems now allow much of that heavy lifting to happen automatically. SmartSuite enables operational teams to:

• Access real-time information from crews
• Monitor progress live
• Respond more quickly to issues
• Reduce manual data handling
• Improve communication between departments

Rather than spending time chasing information, supervisors can focus on adding value, improving services, and supporting teams. This is where the true benefit of modern integration lies.

APIs may connect the systems, but the real operational gains come from how effectively the software presents and uses that information.

User Experience Is the New Differentiator

One of the strongest messages throughout the webinar was simple: Everyone can do APIs now, but not everyone can deliver a great user experience. For local authorities and operational services, this matters more than ever.

Technology projects succeed when:

• Drivers adopt the system confidently
• Crews trust the technology
• Back-office teams save time
• Reporting becomes easier
• Operational visibility improves

This requires more than technical integration alone. It requires thoughtful design, operational understanding, ongoing support and continuous refinement based on real-world use.

At Integrated Skills, that philosophy continues to shape the development of SmartSuite and all our other service offerings.

The Integrated Skills Experience

At Integrated Skills, we believe the user experience goes far beyond the software itself. While APIs and integrations are now more accessible than ever, ongoing support, responsiveness, and strong working relationships remain the real differentiators.

From initial implementation through to day-to-day use, our clients are supported by a highly experienced team who understand the operational challenges they face.

Our approach includes:

• Direct access to a dedicated Implementation Consultant
• In-person onboarding and training
• Fast, responsive support via email and messaging platforms
• Full access to our support desk

This hands-on approach helps build long-term partnerships and ensures any questions or issues can be resolved quickly and effectively. It also allows us to continually support our clients as their operational needs evolve over time.

Looking Ahead

As technology evolves, the move towards “minimal touch” operations will continue. Future developments are expected to include:

• Greater automation
• Expanded voice interaction
• Stronger links between operational systems
• Reduced manual input across workflows

The goal remains the same: making technology easier to use while improving operational performance behind the scenes.

Ultimately, successful software should not create more work for users - it should quietly remove it.

Watch the full webinar here.

The post SmartSuite – Minimal Touch, Maximum Impact appeared first on Integrated Skills.

At Integrated Skills, we believe that technology should not only improve performance but also support safe working. Since 2010, we have provided in-cab solutions for our clients, alongside clear, practical guidance on how to use them safely. As legislation and expectations evolve, we regularly update the guidance we provide.

This year we have updated our safe use guidance once again. This ensures our clients can continue to use in-cab technology with confidence, while keeping drivers, crews, and the public safe.

Putting Safety at the Centre of Technology

Modern waste services rely on in-cab systems. Drivers use them for navigation, service information, and reporting. At the same time, road safety laws have become more detailed. They now cover a wide range of device use, including screen interaction and accessing applications.

We see it as an opportunity. Tighter legislation drives better design, clearer processes, and safer outcomes. Our approach is simple: technology should support the driver, not distract them.

Supporting Clients with Clear, Up-to-Date Guidance

We work closely with our SmartSuite Mobile clients to ensure they have the right information to operate safely and compliantly. Our latest guidance reflects current UK legislation and government advice and has been developed with specialist legal input.

We focus on practical steps and clear advice that can be applied in real-world operations to:

• Keep drivers and crews safe
• Keep usage aligned with current regulations
• Allow our clients to use in-cab technology effectively and confidently

A Practical Approach to Safe Use

Safe use starts with understanding how technology fits into daily work. Our guidance encourages clients to carry out simple risk assessments. These look at:

• How the device is used during the working day
• Where it is positioned in the cab
• When interaction is required

From this, clear instructions can be set for drivers. For example, tasks such as entering data or using menus should be carried out when the vehicle is safely parked. This helps reduce distraction and supports safe driving at all times.

Designed Around the Driver

Technology is only effective if it works for the people using it, so SmartSuite has been designed around drivers and crews. The interface is simple and map-based, key information is clear and easy to follow and there is no unnecessary visual clutter.

Most importantly, it reduces the need for manual interaction. Drivers receive spoken prompts, such as: “Assisted collection at number 22.” This reduces the need to look at the screen, allowing more focus on the road and their surroundings.

Automatic updates, such as street completion, also remove the need for constant input. The system works in the background, so drivers can concentrate on their job.

Moving Towards ‘Minimal Touch’ Technology

A key part of our development focus is ‘minimal touch’ design. SmartSuite achieves this through:

• Voice-led prompts
• Automated updates
• Clear, intuitive layouts
• Simple drop-down response options in our 2-way messaging

This supports a safer working environment, allowing drivers to stay focused while the system handles the detail. It also makes the system easier to use, therefore requiring less training time with fewer errors and better outcomes.

Supporting Safe Positioning in the Cab

Safe use is not just about software itself, but also how devices are set up within the vehicle. Our guidance supports clients in positioning devices correctly so that they:

• Sit within the driver’s natural line of sight
• Do not block the view of the road
• Are accessible without requiring a change in driving position

Where needed, clients can also carry out ergonomic assessments to ensure the best setup for their vehicles.

Aligning with Legal Requirements

We ensure our guidance reflects current legal expectations, and UK law is clear. Drivers must remain in full control of the vehicle at all times, and not use handheld devices while driving.

Government guidance allows hands-free use, provided the driver is not distracted and the device does not block their view. Our role is to translate this into practical, easy-to-follow guidance for our clients.

Encouraging Driver Awareness

Safe use is a shared responsibility. Technology plays a key role, but driver awareness is also paramount. SmartSuite includes a “Driver Road Safety Warning” which drivers must acknowledge before starting work. This acts as a simple reminder at the start of each shift.

We also encourage clear communication and training. Drivers should understand when it is appropriate to interact with the system and when it is not, as well as how to follow company guidance. By combining technology with awareness, safe use becomes part of everyday behaviour.

A Safer Alternative to Paper-Based Systems

It is important to remember where the industry started. Before in-cab technology, drivers relied on paper maps and printed route sheets. These could be difficult to manage and often created distractions in the cab. In-cab systems have removed many of these risks.

As Stuart Henshaw, Business Development Director at Integrated Skills, explains:

“The benefits of in-cab technology in the waste collection industry have been huge. Paper maps and route sheets, which were a safety hazard around the cab in themselves, are a thing of the past. Drivers can now receive key service information spoken out, and a clear map-based interface means they can focus on safe driving and servicing.”

A Partnership Approach with Clients

We see safe use as a partnership. We provide the tools, the design, and the guidance, while our clients bring their operational knowledge and team awareness. Together, this creates a strong foundation for safe and effective use.

As legislation changes, we respond, and as technology evolves, we adapt. In-cab technology will continue to develop, and we expect future developments to include:

• Greater automation
• More advanced voice interaction
• Stronger links with back-office systems

Each of these will further reduce the need for manual input, with safety remaining front and centre. We will continue to review guidance, update our systems, and support our clients in meeting both operational and legal requirements.

Conclusion

Safe use of in-cab technology means creating a working environment where drivers can focus, crews can operate efficiently, and services can run smoothly. We design our solutions with all of this in mind. Through SmartSuite’s minimal touch approach, clear guidance, and ongoing support, we help our clients use technology safely and confidently.

As the industry moves forward, we will continue to evolve our solutions and guidance, and the development of a fully hands-free option is on the “horizon”. Keep an eye on our socials and website for future announcements.

The post Safe Use of In-Cab Technology: Designed for Safety, Built for Drivers appeared first on Integrated Skills.

We will be attending  Utility Week Live at Birmingham NEC next week!

Find us at the Ordnance Survey stand, where we will be exhibiting our software portfolio including RouteSmart Route Optimisation, Trafficworx, Highwayworx and Emergencyworx.

The post Utility Week Live appeared first on Integrated Skills.

Spring Has Sprung!

Hello and welcome to our first newsletter of 2026!

We haven't hit your inboxes since December last year but for good reason - things have been busy...

We've been sponsoring and speaking at APSE, working through our RouteSmart partner's re-brand, planning our march webinar on Simpler Recycling and writing about the Local Government reorganisation we're sure is top of mind for you all.

Throw in some new integrations from Fleetclear and updates to our PowerBI connector and we've been kept nicely busy throughout Q1. Read on for the details and get in touch if we can support you at all.

APSE Street Cleansing Seminar

For our second year, Integrated Skills were delighted to act as lead sponsors for the APSE (The Association for Public Service Excellence) Street Cleansing & Street Scene Seminar 2026.

We gathered at the National Conference Centre (Motorcycle Museum) in Solihull on the 5th February and really enjoyed manning our stand and meeting everyone who came to chat with us.

One of our clients, Geoffrey Knight (Environment and Design Manager, Durham County Council) gave a presentation "Sweeping Change: How Technology Is Transforming Street Cleansing Services in Durham"

In this fantastic talk, Geoffrey covered the many areas in which Durham County Council have seen positive changes thanks to integrating technology, including:

• Digitising to manage services
• Evaluating work
• Providing Service Confirmation to improve public satisfaction

A summary of the event can be found here - if you've never been along to an APSE event, we highly recommend it.

Simpler Recycling Webinar

Our next webinar is on the 26th March 2026.

We'll be joined by Victoria Crawford our go-to independent waste and resources management consultant, for a comprehensive update on the Government’s Simpler Recycling strategy.

As always, the webinar is free to attend

This session is ideal for anyone involved in Waste Operations or Policy roles who needs a clear summary of the strategy’s current developments and next steps.

Topics will include:

• Simpler Recycling
• Extended Producer Responsibility (EPR)
• Deposit Return Scheme (DRS)
• Commercial Recycling
• Food Waste

Plus: A live Q&A session – no question is too small!

A Warm Welcome to Integrated Skills

We are so pleased to welcome some exciting new and rebooted clients:

• North Yorkshire Council: Route Optimisation Consultancy
• Shropshire Council: RouteSmart for ArcGIS Plan subscribers
• Chelmsford City Council: Migration from RSAG to RS Optimize, Navigator to SmartSuite Mobile, and Fusion to SmartSuite Web

The Impact of Local Government Reorganisation on Waste & Recycling Collection Activities

Our January blog laid out the 5 key challenges faced by Local Authorities who are facing reorganisation:

1. Policy Harmonisation
2. IT and Data Integration
3. Fleet and Route Optimisation
4. Staffing and TUPE Considerations
5. Procurement and Contract Alignment

2 of these 5 key issues rang particularly true of our new client, North Yorkshire Council (the largest authority in England), who are currently utilising our Route Optimisation services.

Our team are working with the Authority to bring together existing waste data from each of the seven ‘legacy’ Council areas' IT systems to formulate one data set - a ‘single source of truth’.

This is the key requirement for Integrated Skills’ next challenge; to provide ideal waste collection routes across the new authority.

The blog covers why waste and recycling collections are impacted by necessary shake ups, lessons learned from both past and planned reorganisations, and how we can help with the transition:

Read the full blog here

Fleetclear Camera Integration

Introducing Integrated Skills' vehicle camera partners, Fleetclear.

ISL have been working with Fleetclear to integrate their camera systems with our SmartSuite software.

This useful integration allows back-office teams to view a live feed and also capture footage as needed, improving safety, mitigating the financial risk of insurance claims, and increasing operational efficiency.

SmartSuite & PowerBI: Turn SmartSuite Data into Clear Decisions

Our 6th January article (link below) explains how our new SmartSuite Power BI Connecter makes your operational data work harder for you.

Without any manual exports and no double handling, your teams can turn live SmartSuite data into clear dashboards in minutes.

It's simple, fast and built for busy services.

The connector gives access to a wide range of data, including:

• Reports
• Operators
• Vehicles
• Route Events
• Job Instances
• Trade Sites and Events

This means you can create anything from simple management reports to detailed, cross-service dashboards - no matter how complex, your data becomes visual, easy to read and ready to share.

The outcome:

• Broader access to operational insight
• Clearer reporting across departments
• Better informed decisions

Whether you already use SmartSuite, work with Integrated Skills in another way, or are new to us, Power BI integration could transform how your authority uses data.

We'd love to show you what's possible.

RouteSmart Product Rebrand

Our RouteSmart partners from across the pond have informed us of several product name changes, detailed below. Rest assured, there are no changes to the products themselves, the changes are in name only.

• RouteSmartOnline will become RouteSmart Optimize
• RouteSmart for ArcGISPro will become RouteSmart Plan
• RouteSmart RAAS will become RouteSmart Engine

You will see these changes reflected on our website, in our communications and in our marketing over the next few months.

“It’s been a great start to the year. We all understand the challenges facing our council clients and they aren’t getting any easier, but it’s inspiring to see how innovation and amazing collaboration are driving real improvements on the ground.” -
Alan Paget , CEO at Integrated Skills

The post March 2026 Newsletter: Adventures at APSE, Local Goverment Reorganisation & New Integrations appeared first on Integrated Skills.

In this webinar, Josh will provide a walkthrough of the different ways to give feedback, such as feature requests via tools within the RouteSmart Optimize environment.

We will also look at how to get step-by-step guidance on the processes and features in RO.

Join Josh Wheddon, one of our Route Optimisation Consultants, on Wednesday 20th May 2026 at 3pm.

Note: We would expect participants to be trained in RouteSmart Optimize

Sign Up Below:

The post Webinar: RouteSmart Masterclass – RouteSmart Optimize Feedback & Assistance Tools appeared first on Integrated Skills.

A brief history route optimisation software in the municipal waste & recycling collection sector across the UK, USA, Middle East and Europe

The deployment of route optimisation software in municipal waste and recycling collection has evolved over several decades, shaped by advances in computer processing power, geographic information systems (GIS), the availability of street data sets, and more recently, real-time data technologies.

In the early stages (1960s–1980s), waste collection routing was largely manual. Municipalities relied on paper maps, local knowledge, and simple heuristics to design collection rounds. These methods were often inefficient but reflected the computational limitations of the time.

Academic research into the “vehicle routing problem” (VRP) began to influence thinking in the 1960s and 1970s, highlighting the potential for mathematical optimisation, although practical application in waste services remained limited. The foundational work of George Dantzig and John Ramser in 1959 formally introduced the truck dispatching problem, which became the basis of VRP. Building on this, Clarke and Wright developed the well-known Clarke–Wright “savings” algorithm in 1964, providing one of the first practical heuristics for reducing route length and fleet requirements.

Throughout the 1970s and 1980s, further academic contributions expanded VRP into more realistic variants. Researchers such as Paolo Toth and Daniele Vigo explored capacitated VRP formulations, while others examined constraints such as time windows, route balancing, and multi-depot scenarios. These developments were particularly relevant to waste collection, where vehicle capacity, disposal trips, and service frequency introduce significant complexity. In parallel, studies in urban logistics began to recognise waste collection as a distinct application area, with early modelling efforts demonstrating that even modest optimisation could yield meaningful reductions in distance travelled and operational cost.

Despite these advances, real-world deployment in municipal waste services lagged behind theory. Computational limitations restricted the size of problems that could be solved, and the highly localised, variable nature of waste collection - such as one-way streets, cul-de-sacs, and differing collection policies - made standard models difficult to apply directly. Academic studies often relied on simplified datasets or small case examples, limiting their immediate operational relevance.

It was not until the late 1980s and 1990s, with improvements in computing power and the emergence of GIS, that these academic principles began to transition into practical tools. Nonetheless, the early body of VRP research was critical in establishing the mathematical foundations that underpin modern route optimisation systems used in municipal waste and recycling today.

The 1990s and early 2000s marked a turning point with the rise of GIS-based tools. Municipalities in the UK, USA, and parts of Europe began digitising their street networks and service data.

Early software solutions enabled planners to visualise routes and apply optimisation algorithms, reducing travel distance and improving service consistency. During this period, solutions such as those now associated with platforms like RouteSmart emerged, combining GIS with sophisticated routing algorithms to model the unique constraints of waste collection.

In the UK, the advancement of route optimisation software deployment was boosted by the ongoing map service agreements that allowed local authorities to use Ordnance Survey mapping data for free. This enabled waste management consultancy companies, like Integrated Skills Ltd, to adopt route optimisation software and introduce it into the UK, Europe and Middle East markets. Solutions deployed across these regions routinely optimise collections at the individual property level, balancing efficiency, safety, and environmental impact.

By the 2010s, deployment expanded significantly across North America and Europe, with increasing adoption in the Middle East. Municipalities began integrating optimisation software into broader fleet and asset management systems. Case studies from cities showed measurable benefits, including reductions in route mileage, fleet size, and emissions. For example, optimisation initiatives have demonstrated distance savings of over 25% in some implementations.

At the same time, cloud computing and mobile technologies transformed how these systems were used. Instead of static, pre-planned routes, modern platforms allow dynamic route adjustments based on real-world conditions such as traffic, missed collections, or vehicle breakdowns. This shift reflects the reality that waste operations are highly variable and require continuous monitoring and adjustment. In-cab devices and GPS tracking now provide real-time visibility, improving accountability and service reliability.

Today, route optimisation is considered a core component of municipal waste strategy. In the UK, the technology has enabled local authorities to quickly adapt to new policies such as Simpler Recycling and Local Government Reorganisation that has led to the wholesale redesigning of collection rounds and service changes due to the food waste collection rollout.

Route optimisation systems, like RouteSmart Optimize, integrate with Waste Management Systems, such as SmartSuite from ISL, providing a unified platform for the waste & recycling collection & street service operations that incorporates digital mapping, job, task & round management, integration with telematics, finance systems and client facing web pages & apps, and even predictive analytics to support “smart city” initiatives.

Overall, the history of route optimisation in waste management reflects a broader digital transformation - from manual planning to intelligent, data-driven systems that are essential for modern urban & rural service delivery.

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