As much a part of Christmas as pigs in blankets,  Stuart Henshaw will be in conversation with some fine guests and be entertained with some top class music. There will be quiz questions with some top-notch Christmas gifts for prizes.

Stuart’s guests this Christmas are:

• Jen Sparrow, Waste Manager at Bridgend Council – Wales top recycling authority
• Victoria Crawford – Integrated Skills go-to consultant on the shape of Government’s Simpler Recycling
• Dan Roberts – WRAP. Dan provides local authority support and much more!

As ever beautiful piano music to ease you into the Christmas season from Simeon Walker.

Sign up to future webinars below:

The post Now that’s what I call Waste Management appeared first on Integrated Skills.

This session is ideal for anyone involved in Waste Operations or Policy roles who wants a clear summary of the strategy’s current developments and next steps.

Topics will include:

• Simpler Recycling
• Extended Producer Responsibility (EPR)
• Deposit Return Scheme (DRS)
• New Burdens Funding
• Local authority collection trends (e.g., the impact of 3- or 4-week collections)

Plus: A live Q&A session – no question is too small!

Note: This is a free webinar and will be recorded. A link to the video will be sent to all registrants.

About Victoria Murray FCIWM CEnv.

Stuart will be joined by Victoria Murray - a Principal Consultant at Eunomia Research & Consulting and a well-respected waste management consultant who is known to regular attendees on this webinar series.  Victoria has provided technical support and advice on areas including service performance; legislative and policy compliance; contract procurement; contract renegotiation; and support to service insourcing.

Victoria deserves a long-service medal🏅as this year she will have presented updates on the Government’s Resources and Strategy for this webinar for five years (such is the speed of this waste legislation 😬).

About Stuart.

Stuart Henshaw heads Integrated Skills’ Webinar Programme which supports waste & resource managers understand how to improve their service performance & service quality. There is now a growing webinar archive on a wide range of waste-related topics on the Integrated Skills website.

Stuart also heads business development at Integrated Skills - providing waste management software & consultancy services, and most recently, the company's recently-released, next-gen, in-cab and back-office system - SmartSuite.

Stuart is a CIWM Centre Councillor, supporting its members in the North East.

Since lock-down, Stuart been fulfilling a lifelong ambition to learn to play the piano. His wife is delighted that his piano has a headphone socket 🎧.

Sign up for more webinars below.

The post 2025 Update – Government’s Recycling & Waste (Simpler Recycling) Strategy appeared first on Integrated Skills.

Lively topical waste management debate, our review of 2024, a quiz - with prizes - all mixed with some beautiful piano music to stir your Christmas spirit.  

Sign-up below to join Stuart in this end-of-year discussion with three big names in the waste management world.

A festive tradition almost as beloved as pigs-in-blankets, the Integrated Skills Christmas Webinar is back!

This year’s event features:

• Insightful waste management discussions.
• Beautiful live piano music by Simeon Walker.
• A fun quiz with exciting prizes.

We'll reflect on 2024's waste management highlights and dive into hot topics like:

• 3 or 4-weekly bin collections: So far the new Government has said nothing on the previous Government's approach. Our speakers will debate the pros and cons.
• Recycling for all: Should every home have access to recycling, even in areas with low participation or quality issues?

Don’t miss this mix of festive cheer and thought-provoking debate!

We’ll have piano pieces from Pianist and Composer, Simeon Walker to stir the Christmas spirit. Simeon is now a seasoned member of the Christmas webinar team!

Our Quiz: Which Nation is second in the World's Best Recyclers?  We have some great quiz questions (but not that one) and some cracking prizes for the correct answers...

About Stuart

Stuart Henshaw heads Integrated Skills’ Webinar Programme which supports waste & resource managers understand how to improve their service performance & service quality. There is now a growing webinar archive on a wide range of waste-related topics on the Integrated Skills website.

Stuart also heads business development at Integrated Skills - providing waste management software & consultancy services, and most recently, the company's recently-released,  next-gen, in-cab and back-office system - SmartSuite

Stuart is a CIWM Centre Councillor, supporting its members in the North East.

Since lock-down, Stuart been fulfilling a lifelong ambition to learn to play the piano. His wife is delighted that his piano has a headphone socket 🎧.

The post Christmas Webinar 2024 appeared first on Integrated Skills.

In this 30 minute webinar, we will be profiling our latest waste management software, RouteSmart Optimize, and SmartSuite In-cab & Back-Office software and discussing the benefits for waste service managers of these NextGen products. 

Stuart will be in discussion with his colleague, Andy Clewes about the products, how they are both easy to use, but complex 'under the bonnet' and how they are designed to both engage users more easily and whilst also helping waste managers respond to the increasingly complex, current waste management requirements.

Andy Clewes - Client Services Director, Integrated Skills Ltd 

Andy leads our Client Services Team and is managing the roll-out of RouteSmart Optimize to our existing and new Clients.  Andy is a route optimisation specialist with over 20 years experience

Stuart Henshaw - Business Development Director, Integrated Skills

Stuart Henshaw heads Integrated Skills’ Webinar Programme which supports waste & resource managers understand how to improve their service performance & service quality. There is now a growing webinar archive on a wide range of waste-related topics on the Integrated Skills website.

Stuart also heads business development at Integrated Skills - providing waste management software & consultancy services, and most recently, the company's recently-released,  next-gen, in-cab and back-office system - SmartSuite

Stuart is a CIWM Centre Councillor, supporting its members in the North East.

View below:

Sign up to future webinars below:

The post New Product Profile: Improving Waste Services appeared first on Integrated Skills.

How can you make procurements through G-Cloud 13?

Stuart will be discussing with Chris Farthing of Advice Cloud – Gov Tech Buyability Mentors - how authorities can save time and effort on procurement using this tried and tested, Government-backed and fully compliant framework approach.

The post Webinar: How to buy through G-Cloud 13 appeared first on Integrated Skills.

Our latest technical webinar will focus on ArcGIS tips and tricks that are available for RouteSmart users to manage and manipulate their data.

This webinar will be for both new and more experienced RouteSmart users to discover and re-discover some of the powerful tools within ArcGIS. We’ll share some of favourite tips and tricks we use ourselves. There will be an opportunity to share your favourites too.

The webinar will be presented by Integrated Skills Consultant, Josh Wheddon.

You can find the webinar here.

The post RouteSmart Masterclass: ArcGIS – Tips, Tricks (and scripts) for RouteSmart Users appeared first on Integrated Skills.

• Adding services time and demands
• Creating and editing routes
• Sequencing routes
• Saving solutions

Sign up below:

The post RouteSmart Masterclass: RouteSmart Refresher appeared first on Integrated Skills.

In our annual Christmas Webinar, we speak to
Dr Anna Willets - President of CIWM,
Emily Carrigan - Manager at Rainbow Junktion Community Cafe and Foodshare in Leeds,
John Rodigan - Head of Environment & Building at Fife Council,
as well as listening to music from Simeon Walker.

The post Christmas Webinar: Tackling Food Poverty, fighting waste and building recycling & re-use communities appeared first on Integrated Skills.

Next in line from the Integrated Skills' webinar series, comes a RouteSmart Masterclass looking at how we can feedback real world data into RouteSmart.

Once routes become operational, it is easy to forget to benchmark these against actual performance. Routes may have been designed a long time ago using broad assumptions and it is possible that more accurate information is available. 

Making use of real world performance data improves the reliability of RouteSmart models. Making use of the best available data can also highlight areas where changes need to be made, helping improve your service.

During the webinar we will demonstrate how you can factor in real world data to your routes and will also be answering one of your questions from FreshDesk.

Find the webinar here.

Note: We would expect participants to be trained in RouteSmart for ArcGIS

The post RouteSmart Masterclass: Improving your routes with real-world feedback appeared first on Integrated Skills.

Learn from the UK’s Leading Customer Service Providers

Stuart Henshaw, Integrated Skills, discussed with Jo Causon, CEO of the Institute of Customer Services, the importance of customer services for Local Authority waste & CRM teams.

Note: This webinar is suitable for Waste Service Managers, Service Improvement Managers and Customer Services Managers.

View the Webinar below to Learn about:

• Why customer service matters: Embedding a Service Nation
• What local authorities can learn from the best of Customer Service in the UK

Jo was subsequently interviewed on BBC Breakfast discussing Service With Respect.
Read more and see the interview here.

The post Webinar: How Waste Teams can improve their Customer Services – and Why it Matters appeared first on Integrated Skills.