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Customisation and Implementation of a Waste Management Information System

Expertise on small islands
Financial and economic services
Waste and resources management
IT Solutions
Ministry of Municipalities Affairs & Urban Planning

Provision, operation and on-going maintenance of a “state-of-the-art” computerised system for managing, monitoring and controlling all municipal solid waste management and related environmental services in Bahrain (population1.3 million) using a customised version of ISL’s proprietary Performance Manager™ software.

Key tasks and responsibilities include:


  • Initial technical scoping and system development;
  •     Initial training programme and system roll-out;

  • Secure system hosting;

  • On-going system development and support.

The system encompasses:

  • Service Management and Performance Monitoring for over 30 municipal services, including waste collection, street cleansing, municipal, bulky and green waste collection, sewage collection and other related services;

  •  Completely web browser based, ISL hosted service with zero impact on client ICT infrastructure;

  • Seamless integration of workflow, GIS and SQL Server modules;

  •  Fully automated escalation procedures and activity monitoring with detailed audit trails and photographic evidence where required;

  • Management reports incorporating Key Performance Indicators and service maps;

  • Over 1,000 services/month and 99.9% uptime since roll-out in 2010.